Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Djilpin Arts. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping from Beswick

Every order leaves from the remote community of Beswick (Wugularr) on Jawoyn Country in the Northern Territory. Our nearest post office is in Katherine, 107 km down the road. We drive in once a week to post orders, so your artwork travels a little further than most to reach you.

Thank you for your patience.
Every piece carries the time and care of the artist who made it.

Our art centre on Jawoyn Country in Beswick, a remote community outside the Australia Post Express network. 

Where we ship

We ship within Australia and to New Zealand with Australia Post, posted from Katherine NT. Choose your service at checkout.

Service

Destinations

Australia Post Standard

Australia and New Zealand


Shipping costs

Shipping is calculated at checkout based on your destination, order weight and chosen service.

  • Free standard shipping on orders over $300 AUD applies to selected orders and shows at checkout.

How long delivery takes

We post orders once a week from Katherine. Here is the journey your piece takes:

  1. Your order is packed by hand at the art centre in Beswick.
  2. We drive it 107 km to Katherine and post it, usually within 7 days of your order.
  3. We email you a tracking number.
  4. Australia Post delivers within its usual timeframe for the service you chose.

Post from the Territory often takes a few extra days, especially to regional areas and over holiday periods. Wet Season weather can also affect the drive into Katherine. We appreciate your patience.

Tracking your order

Every order is tracked. As soon as your parcel is posted, we email your tracking number so you can follow it from Katherine to your door on the Australia Post website or app.

Your delivery address

Please check your delivery address carefully before you complete your purchase. Customers are responsible for providing a complete and correct address, and items lost through an incorrect address remain the customer's responsibility.

Spotted a mistake? Email us straight away and we will do our best to update it before your order is posted.

Orders to New Zealand

New Zealand orders travel with Australia Post International. Any import duties, taxes or customs charges set by New Zealand are paid by the recipient.

Many of our pieces are made from natural materials such as pandanus, bark and wood. New Zealand has strict biosecurity rules for these materials, so parcels may be inspected on arrival, which can add a few days to delivery.

Refunds and exchanges

Djilpin Arts is a community organisation and charity, so all purchases are final. Every sale goes back into our artists and community.

If your item arrives damaged or faulty, we will happily exchange it.

  1. Email us as soon as your parcel arrives, with your order number.
  2. Include clear photos of the item and its packaging.
  3. We will arrange the exchange and send your replacement.

Many of our artworks are one of a kind. Where a damaged piece is irreplaceable, we will work with you directly to agree on a refund.

This policy sits alongside your rights under the Australian Consumer Law.

Questions

We're here to help. Email us at admin@djilpinarts.org.au with your order number and we'll get back to you.